Terms of Service

These Terms govern your access to and use of GPUBox, an AI inference service operated by Mobile Paradigm Consultancy Ltd ("we", "us", "GPUBox"), a company registered in England & Wales with VAT number GB 397 0678 46, trading as Frontendlabs and operating gpubox.ai and gpubox.uk. By creating an account, requesting an API key, or using the Service, you agree to these Terms.

1. The Service

GPUBox provides programmatic access to AI models through an OpenAI-compatible API hosted on infrastructure located in the United Kingdom. The current model menu, pricing, and limits are published on /pricing and /models. We may add, remove, or change models with reasonable notice.

2. Beta status

GPUBox is currently in public beta. The Service may contain bugs, latency anomalies, or unannounced changes. We will not intentionally degrade your experience, but we ask you to understand that "beta" means we cannot offer the same SLA as a mature platform. Production use is at your discretion. SLAs become contractual once you sign an enterprise agreement at /sovereignty.

3. Account and API keys

• During the beta we issue API keys by email. The key is yours: keep it secret. Anyone with your key can incur charges on your behalf.
• You must promptly notify us at hello@gpubox.ai if your key is compromised. We will revoke and reissue.
• You are responsible for activity on your tenant, including activity by your end users, employees, and contractors.
• We may suspend or revoke a key without notice if we reasonably believe it is being used unlawfully, in breach of these Terms, or to materially harm the Service or other users.

4. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. In summary you must not use GPUBox to generate, store, or distribute material that is illegal, that infringes third-party rights, that targets minors sexually, that facilitates violence or large-scale harm, or that breaches the provider terms of any model we serve. We may scan inputs and outputs only as strictly necessary to enforce this Section, and only on a sampled basis.

5. Pricing, billing, and tax

• Charges are deducted from a credit balance you top up via Stripe Checkout. Top-up range and per-token / per-minute rates are at /pricing.
• All prices are quoted exclusive of VAT. UK customers will see VAT added at checkout. EU B2B customers may apply the reverse charge where their local rules permit.
• Top-ups are non-refundable except where required by law (for example, payment authorisation errors). Unused balance does not expire during the beta but may be subject to a 24-month dormancy policy in the general-availability terms.
• We reserve the right to change pricing on 30 days' notice. Pricing changes do not retroactively affect work already metered.

6. Customer data

"Customer Data" means inputs you (or your end users) send to the Service and outputs we return. Customer Data is yours. We process it only to provide the Service to you and to comply with law.

• We do not use your Customer Data to train, fine-tune, or evaluate any model that we or any third party serve to another customer. There is no opt-in to change this; it is a contractual default.
• We retain a minimal per-call audit log (timestamp, tenant id, model id, token / unit count, request id, response status) for at least 30 days for billing reconciliation, security, and abuse prevention.
• Inputs and outputs themselves are not retained beyond the time needed to serve the response, except where you explicitly opt in (for example, via a future caching feature).
• Our role under UK GDPR is generally processor; you are the controller. The Data Processing Agreement applies whenever you transmit personal data through the Service.

7. Intellectual property

The Service, our software, our brand, our documentation, and our model configurations are owned by us or licensed to us. You receive a non-exclusive, non-transferable right to use the Service for your own purposes during your subscription. Outputs you generate using the Service belong to you, subject to upstream model licence terms (which we summarise on /models) and to lawful use.

8. Open-source model licences

Some models we serve are open-source under licences such as Apache 2.0, MIT, or model-specific community licences. Where a model imposes attribution, share-alike, or use restrictions, those restrictions flow through to you when you use that model. We list the relevant licence per model on /models.

9. Confidentiality

We will treat your API keys, your Customer Data, your usage patterns, and any information you mark confidential as confidential. We will use them only to provide the Service and will not disclose them except to named subprocessors operating under written confidentiality obligations, or where required by law.

10. Warranties and disclaimers

We provide the Service with reasonable skill and care. To the maximum extent permitted by law, we exclude all other warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. AI model output can be incorrect. You are responsible for reviewing AI output before relying on it, especially in safety-critical, medical, legal, or regulated contexts.

11. Liability

Nothing in these Terms limits liability that cannot be limited under English law (including liability for fraud, fraudulent misrepresentation, or death / personal injury caused by negligence). Subject to that, our total aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the greater of £500 or the fees you actually paid us in the 12 months preceding the event giving rise to the claim. We exclude liability for loss of profits, loss of business, loss of data, or any indirect or consequential loss.

12. Termination

• You can terminate at any time by emailing hello@gpubox.ai or by ceasing all use and revoking your keys.
• We may terminate immediately for material breach of these Terms or the Acceptable Use Policy, for non-payment, or where required by law. For non-material issues we will give reasonable notice.
• On termination we delete tenant API keys and stop the Service. Customer Data follows the deletion timeline in the Privacy Policy.

13. Changes

We will post material changes to these Terms with at least 14 days' notice on this page and (where we have your email) proactively. Continued use of the Service after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except that we may seek injunctive relief in any court of competent jurisdiction.

15. Contact

Mobile Paradigm Consultancy Ltd · trading as Frontendlabs · United Kingdom · VAT GB 397 0678 46. Email hello@gpubox.ai for any question about these Terms.